Frequently Asked Questions

DELIVERY and AVAILABILITY

  • Where is your store located?

    As a startup online business established on June 22, 2022, we do not have a physical store at this time, but some of our beds are displayed in two Pet Buddy branches: Pet Buddy in Las Piñas and Pet Buddy Sta. Rosa.


    If you live near these areas, we highly recommend you visit and see the Posh Paws quality in actual.

  • Do you have delivery service?

    Yes, we do! For customers within Metro Manila, we offer same day delivery service via Lalamove or Grab as long as orders are placed before 3:00 PM. The courier will depend on your chosen bed/s.


    For customers outside Metro Manila, JRS is our only option at this time. Rest assured, we are looking into other couriers to provide you the best shipping option.

  • Do you accept pick up service for Lalamove or Grab as an alternative option for delivery?

    Absolutely! Please contact us so we can provide you the address for pick up. We’d be more than happy to help you make arrangements on a schedule that works for both parties.

  • How soon should I expect to receive my order?

    For as long as your desired item is in stock, we can do same day delivery within Metro Manila. Our cut-off time for orders is 3:00 PM, beyond that, next day delivery service applies.


    For orders from outside Metro Manila, delivery date and time will depend on the courier. Rest assured, you will be provided with a tracking link for you to easily keep track of your order

  • When will you restock on the sold out items?

    Since our beds are handcrafted, some take shorter time to make while others take longer. Guaranteed, we will do our best to restock in 7 to 14 days.

  • Are there any extra covers available?

    Definitely! Just contact us to place an order. The lead time is 7 days but we are planning to have them onhand soon for you to receive them on the same day.


CARING and WASHING GUIDE

  • Can the beds withstand chewing?

    Our beds have been tested on mature dogs who no longer chew. But, we do understand that puppies or younger dogs cannot resist chewing which is why the zipper in each bed is completely hidden out of sight to prevent it from getting chewed. Should any chewing incident happen, feel free to reach out so we can help you with a solution.

  • What will I do in case of peeing or vomiting accidents on the bed?

    In case of a slight accident, simply wipe off with dry cloth. For bigger accidents, you can toss the cover into the washing machine just make sure to use mild soap, no bleach, and avoid brushing. Do not use machine dryer, rather, hang it dry under natural sunlight.


  • How can I keep the beds free from odor?

    Unwanted odors are primarily caused by fluids seeping into the cushion but this is something you won't have to worry about with Posh Paws. Our beds are made of smart fabric that repels moisture and dust, and the inner cushions are wrapped in ballistic material that prevents fluid from penetrating. By simply wiping off fluid and/or washing the cover in case of accidents, you can rest easy knowing that your pet bed is free from odor.

  • Any other caring tips for my Posh Paws bed/s?

    You can vacuum the rest of the bed to avoid the build up of pet dander. And since this is pet furniture just like human furniture, you can opt for an upholstery cleaner that uses steam vacuum to eradicate stubborn odor

    or stains on the upholstery.

SIZE GUIDE and MORE POSH FEATURES

  • What size of Posh Paws bed suits my pet?

    We have an array of designs that is suitable for feline babies or canine babies depending on their breeds. Our designs can accommodate toy to large breeds. We also offer customization based on every fur parent and fur baby’s needs. 

    Here is the guide:

    Bailey: Toy to Medium breeds

    Lulu: Toy to Medium breeds

    Daisy: Toy to Medium Breeds

    Bogart: Toy to Medium Breeds

    Clyde: Medium to Large Breeds 

    Hachiko: Medium to Large Breeds

    Ottoman: Toy to Small breeds for dogs designed with feline babies in mind since they love being in enclosed spaces. 


  • How do Posh Paws beds differ from other beds?

    This is a great question that Posh Paws would like to address. Let us ask you, how many Pet beds have you bought over the years for your fur babies without them destroying them or not sleeping on them? How many times have you hidden your pet beds whenever you have visitors? How much have you spent? Isn’t it time to make a smart choice?

    • Unlike regular pet beds, these are stylish pieces of pet furniture built with every sleep position your pet desires and they are built like hooman furniture meaning they are built to last! No more throwing out unused or torn-apart pet beds!
    • Timeless design that blends into your home interior so no more hiding pet beds whenever you have visitors because each bed is an accent piece. We are also able to customize according to the size of your breed and your interiors. 
    • All beds are made of velvety smart fabric. What does that mean? Fabric that is velvety soft and remains cool for our weather yet warm enough if you have the AC on. Smart Fabric repels fluid, stain, and moisture which are the culprits that cause unpleasant odors.
    • Most importantly, yes our beds are pricey compared to other pet beds that are on the market. However, we guarantee that this will last you and your fur baby many years to come! So if you do the math… it is an actual investment that will cut your cost as a fur parent in the long run. Please call 09189853475 or 028772 6909 and ask for Roxanne to learn more. 
  • Do you offer customization?

    Certainly! We are happy to discuss your pets’ needs as well as your needs! For customization inquiries, please call 0918 953475 or 0287726909. Disclaimer: For customization, prices may vary. However, we will be more than happy to provide a quotation before we proceed.

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